The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. MARTA Reduced Fare Office Five Points Lost and Found Office is temporarily closed. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Visit our MARTA Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. 2. Subscription service can be suspended for a maximum of thirty (30) days. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Where can I purchase bus passes? The fax number for Mobility Eligibility is 404-848-6900. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority MARTA Mobility Appeals Panel The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. view details. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. custserv@itsmarta.com, Write to: MARTA Customer Service Center . The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility Customer entering through Rail Station fare gate Mobility Fares - MARTA ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. VI Complaint Resolution Procedure and Form. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. About MARTA. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation 404-848-5826. Get to Know MARTA. Atlanta, GA 30324-3330, In Person: Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Student Program (K-12) Group Discount. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Customers may also cancel via the MARTA website @ The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Please complete the MARTA Mobility Guide - m.itsmarta.com Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. 2424 Piedmont Road, NE The goal: make life simpler for all our employees. To view the full code, please visit Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Mobility Fares. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. . Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customer Service. 404-848-5826. Call 404-848-5000 and start your Balance Protection. MARTA Customer Experience. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: MARTA Mobility. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. University Program. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA has the right not to issue a replacement card. MARTA Mobility. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA MARTA Police (Non-Emergency) 404-848-4900. MARTA attained the Silver level of recognition for its sustainability efforts. We apologize Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA Police (Emergency) 404-848-4911. Accessible Services - MARTA Accessible Services - MARTA Administering medication is the customers responsibility. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. EXAMPLE: Customer prioritizes the Pick-Up Time. All fare types must be loaded on a MARTA Mobility Breeze 5. http://www.itsmarta.com/ride-with-respect.aspx. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility Guide - services.itsmarta.com MARTA Mobility 5. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. 404-848-5000 . The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). This includes following or stalking passengers or employees. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Operators cannot make change. MARTA - Metropolitan Atlanta Rapid Transit Authority In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). 2424 Piedmont Rd, NE 30 Alabama St., SW Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. B. Customer Name (first and last) or Customer Identification Number. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd.