Solved: WEX Fleet Card Feeds - quickbooks.intuit.com But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Click Issue Money Code. This wide-angle prime lens may be compact but it packs powerful features. (See Look up card.). Simply add a few details about yourself and the application will be submitted in minutes. We had NEVER HEARD OF THEM. Click Save, then confirm the information. Click Finish. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. by admin / Thursday, 26 July 2018 / Published in Posts. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. We find that their service and management algorithms are needlessly obstructive. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Fleet cards also allow businesses to control how drivers spend on fuel. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Incompetent fucks. A fleet fuel card is a card used to purchase fuel from a gas station. The card can be used to purchase any type of fuel, including gasoline and diesel. How do I qualify for Love's Express Credit? However, you can get an idea of the interchange rates you can expect to pay. I really would love to accept the Voyager card here at our business. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. In the Add Prompt screen, select the type of prompt you want, then click Next. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Insert the card into the pump or attendant swipes the card in the station. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . To better understand why we adjust BBB ratings, please see our Rating Criteria. The most common fleet cards are by Wright Express (Wex) and Voyager. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. A new account was opened for our company that we were unaware of because WEX changed their system. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. For example, a gallon-per-transaction limit for a type of fuel. The benefits are straightforward. How Do I Accept a GSA SmartPay Account? | Smartpay To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Karma wins in the End Do I need to contact my bank? WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. NO, because they want me to jump through another 50000 hoops!!! Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Youll need to contact your credit card processor. Scammers!!! In the beginning, the gas card seemed to be beneficial for my business. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Women play an important role at WEX. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Referral Partnership FAQ WEX adds Visa to virtual payments offering - Emerald Coast Merchant There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Other Fees Additional card:$8 per card. Enter a note in the Comment field, if desired. It is a shame, I was a client for about 20 years. show more WEX Reviews You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. For the tightest security, use Exact Match. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Accepting P-cards for Payment: More Defined and More Refined We're WEX. Still getting notified of late fees We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. But any dental work or Vision appointments are denied. If you have your own Wex Inc. complaint to make, please do so in the comments below. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. On the Policy Management screen, you can edit existing policies or create new policies. My monthly statements went from $155 to $914! For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. The Verifone machine is universal, and can be used with many different processors. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Our card works at a variety of merchants. Military veterans possess invaluable leadership skills and business acumen. INACTIVE makes the card unavailable to use. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! To edit a policy, select it in the Policy Number drop-down. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. WEX is completely incompetent or corrupt. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Ask us your questions here. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. The most common fleet cards are by Wright Express (Wex) and Voyager. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage The people behind the payments. Here Are The Processors Who Don't Hide Fees. I am being told that all is done by email and there is nobody I can talk to over the phone. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. How do I enter a fleet card in My Wallet? - Upside LOL. The standard Wex, Inc. This type of billing is unethical at the very least. Both private businesses and the government use fleet cards. Been paying late fees for 8 months and just noticed. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Any card assigned to this policy will be impacted by the change. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Hey y'all!!! If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! What if additional documentation is required? The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. It helps to understand some of the nuances of the different cards available in the market. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. I use my premium refunds to pay for the next months premium. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. WEX appreciates the BBB bringing this to our attention. None of which have been successful. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Why would you need to show a receipt from your dr that does not even make sense? I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Then Class action suit! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements).