To determine how well Thriveworks held up against its competitors, we surveyed 105 users of 55 different companies and sent all the companies a questionnaire to complete. Still have questions? We've got answers. - Signature MD The sessions have been going on for several months and Ive never been called by anyone or received any bill for service, as was to be expected as I did provide my ******* Insurance information. Hello- We are sorry to hear about this client's experience. Regards, 2. Thank you for your assistance. I'll note you haven't addressed the constant billing statement emails you've sent me as well. The Thriveworks support team is available seven (7) days per week. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. As a result, I communicated with my therapists entirely by video call and email. I want the charges removed!!! . How to Cancel BT Sport Before You're Charged Again. The company advertises a great salary to pull you in. Their billing department transferred me in circles and then hung up on me. This company does not **** the insurance company they **** your credit card on file without billing the insurance. delivered straight to your inbox. Thriveworks is a mental health franchise available in 40 US states that offers online and in-person mental health services for kids and teens, individuals, couples, and families. Thriveworks psychiatry service works much the same way its therapy service does. As a matter of policy, BBB does not endorse any product, service or business. This just continues to waste more and more of my time and continues a terrible customer experience. After I clicked book a session, I was shown a calendar that displayed which therapists were available and when. have had. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please please PLEASE do your research before signing up with any online therapy ( I hear Cerebral is just as bad). How to Cancel Thriveworks [Money-Saving Hack] - DoNotPay Regards, ****** *****. Rep. If you don't have a portal account yet or have forgotten your password, please contact our office. Asked them why they needed a credit card and if they were planning on charging me. 10 reviews of Thriveworks "The warm atmosphere and friendly people make going here a highly enjoyable experience." . It offers treatment through both telehealth and in-person modalities, and this flexibility is something that very few of its competitors offer, especially at such a large scale in 48 states. *** ****** But yet they charged my credit card for her services which Ive never authorized nor would I since again, I use my insurance for this and only have a copay of $20. I had 12 sessions with my counselor before she informed me she would be moving to another practice and I made arrangements to have my appointments with her there. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. Thriveworks is currently working towards complete Accessibility of this website. I am requesting a full refund that was deducted from my account without my permission. Thriveworks is a nationwide organization of licensed counselors and psychiatrists that offer in-person and virtual care.. They then let you know that there is a 3 month ramp up for a caseload while you are credentialed with insurance companies. There was no way to indicate I wanted either of those qualities in my provider. Appointments are available on weekdays, weekends, and online. According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. Hello- We are sorry to hear about this issue. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Unfortunately, I tested this company before the monthly membership was done away with, so the only way to cancel my membership with Thriveworks was to call customer service. You can also reach out to the support team and tell them you'd like to cancel your appointments. Best Online Psychiatry of 2023 El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. Telepsychiatry is generally appropriate just like teletherapy as long as the provider has training in providing care via that type of platform, she adds. The third time, I was again told there should be no charges. Simone is the health editorial director for performance marketing at Verywell. My daughter had her first appointment scheduled for 2/1/23. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. If you need to change therapists for any reason, you can do so at Thriveworks. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Read More Cancel Thriveworks Membership How to Cancel Frndly TV Without the Hassle. For your reference, details of the offer I reviewed appear below. Was told my insurance was full coverage but needed a card on file for that monthly subscription. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. I did not authorize the charge. Please submit your cancellation request with 30 days written notice and include your name, physician's name, and reason for cancellation. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. This also meant that I . I have asked to cancel my subscription, they have not done that either. I have pictures from the funeral. I was on hold for over 90 minutes and had to hang up (a work meeting).It is reprehensible that there is a COMPLETE inability to get in touch with ANYONE without being on hold for 20 minutes.Seeing how many people have had similar issues being wrongly charged, and the inability to reach anyone to rectify the situationI think an investigation is in order.It's a shame that Thriveworks is such an incredible mess of a business because I love my therapist. Below is a summary of the action we have taken in regards to this complaint. Indicated amount was correct and I would not be billed for any future visits including copays as my insurance Medicare Advantage plan covered. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. After reaching out to our billing team, we were able to confirm that they've been able to connect with you to make sure that all claims were processed correctly. This may be frustrating for users since it makes the therapeutic relationship feel more transactional and takes up time at the end of your first session. Well guide you through the process. A Thrive Market membership allows you to order as often as you like, with no order frequency requirements or limits. I would like my $119 refunded back to my credit card please. While this practice is widespread on the internet, it might be concerning to those who want to maintain privacy while seeking mental health care. They cited better therapist qualifications and how easy it is to use the site as their top two reasons why. We encourage the client to continue to communicate with the billing representative if there are any remaining questions or concerns. I don't even have a death certificate yet let alone proof. My daughter and I called together and she gave permission to discuss her account with me. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. How to cancel your membership in 3 steps: Once you submit the details, we'll work on canceling your subscription! The charges have been appropriately refunded and the complaint is resolved. Thriveworks deducted $395 from my checking account today. A week later they called AGAIN and left a voicemail about the outstanding balance, which no longer exists! What is Thrive Market's cancellation policy? BBB is here to help. Once you submit the details, we'll work on canceling your subscription! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was told someone would get in touch with me but no one ever did. Customer Reviews are not used in the calculation of BBB Rating. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Businesses and Customers should be civil, courteous and polite in their responses to complaints. BBB Business Profiles are subject to change at any time. It's been one of the most affordable services I've seen. THRIVEWORKS - 15 Photos & 22 Reviews - Yelp What is most notable about Thriveworks is its flexibility: It offers both virtual and in-person sessions, which is unique in the online therapy world. I Tried the call back feature and no call back either. Also, they are still sending me bills saying that I have to pay for something that has already been paid for. The results of our user survey indicated other people had similar issues to me. A Thriveworks member can easily access therapy without waiting weeks on end to find a therapist, and it affords you the flexibility of signing up for either in-person or virtual sessions. Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. If you have any questions, comments or concerns about this website please send us a message. Cancel Direct Line Auto-Renewal Before You're Charged Again! If you wish, you may update it before sending it.]. A supervisor named ****** told me she was going to refund this. Thriveworks: Marriage Counseling in Birmingham, AL But when I log onto their patient portal to pay the claimed debt, I see clearly that I have zero balance outstanding. Its posts offer advice on everything from parenting to depression. This leaves only self pay for approximately 6 months. Many of our survey respondents who had previously used other online therapy services liked Thriveworks more than their previous experience. Sixty-four percent of our survey respondents said they didnt need to switch therapists. Thriveworks Online Therapy & Counseling Review (2023) For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. Data collection aside, Thriveworks does use a HIPAA-compliant telehealth service so that the content of your therapy sessions themselves remains private. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science. If you post 20 hours then it's very likely you will have 20 clients a week. As soon as it was unfrozen, they made an unauthorized charge. One of the best Counseling & Mental Health, Healthcare business at 106 Southpark Dr, Blacksburg VA, 24060 United States. Client portal for Thriveworks. Cancellation Policy | Thriveworks Unsubscribe anytime. No services were received for this fee and no subscription was authorized. Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. I receive text messages from them every other day saying I have a balance due. somebody finally called me on 3/28. First, if you feel comfortable talking to your current therapist about switching providers, you can do that in your session and your therapist can refer you to another provider within Thriveworks. You're Data Is Shared and SoldNow What? However, it is important to note that telepsychiatry requires oversight, especially if prescribing controlled substances. Thank you, {{form.email}}, for signing up. You should receive a response back from them within a few hours. Nothing is in my portal. After multiple exchanges we paid the actual amount that was owed and AGAIN asked them to fix the remaining balance on their side. Affiliated physicians, at their discretion, may allow patients to cancel their memberships. Read our. I have horrific memories of identifying my baby sister in a morgue. THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp I have asked for this information on 3 separate occasions and to this date, no one has given me that information. I then provided my basic contact information and credit card. Simply texting a therapist (especially with asynchronous responses) does not create a safe space for the user to establish a rapport with the therapist, says Owens, our expert. They then charged for 4 visits at once. Three days later they sent a harassing email offering a reduced fee. Thriveworks Online Therapy Review - brides.com While this may be enough information for some people, it can be lacking if youre looking for a therapist with a specific racial identity, religious background, or another marginalized identity. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. Today, after not using their service for 8 months, they took $396 out of my bank account. Well guide you through the process. This may turn BIPOC clients away from the service since therapists who are not culturally informed may struggle to connect with the client or may commit microaggressions. By El Wilson All the appointments that I missed during that time understood and offered me condolences, but the one place that is supposed to care about my mental health had zero care, compassion or empathy. The proof I did have was a screen shot of their system saying my email didnt exist. Again they said they would adjust the bill. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any other questions/ concerns. We forwarded the receipt showing the paid balance and requested they stop contacting us. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. I called to request a refund and was told my daughter had to call with me due to privacy issues because the account was in her name even though I only wanted to discuss the billing. We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. Cancel Any Service or Subscription - donotpay.com Sit back and relax while we do the work. If you have billing issues, you may want to contact billing support directly. With this news, I agreed and signed up for my next session. Hello- At Thriveworks, our goal is to provide a positive experience from start to finish. I ended up canceling the appointment more than 24hrs ahead. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also tried the service myself and interviewed two different therapists at Thriveworks to get their points of view about the company. ******* ******. We believe this issue to be resolved but encourage you to continue to communicate with the support representative if you have any further questions/concerns. All Ive been asking is to refund me the $119 and then handle your other client without my involvement for their bill. However, if you live in one of the five states without in person services, you can still take advantage of their online therapy services. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. Two-thirds of users said that the services they received at Thriveworks were as helpful or better than previous therapy experiences at improving their mental health. Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST.Choose how you would like to contact our team below! After entering your city and state, you are presented with an identical calendar showing the therapists closest to you who accept in-person clients. Hello- We are sorry to hear about this issue! Enter Thriveworks, a therapy company that sets out to make an otherwise overwhelmed mental healthcare system accessible by offering flexibility and convenience via an intuitive online therapy service. If you click on links we provide, we may receive compensation. Thriveworks doesnt advertise that they prescribe such substances, but it also doesn't say that it doesn't. Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. While its services can be somewhat expensive and there have been complaints about its billing practices, overall, users seem very satisfied with Thriveworks. Welcome to the client portal for Aimee Garcia. Once they do, Thriveworks will then contact you to schedule an appointment with the new therapist within a few days. They will not rectify this error despite multiple emails. . Their psychiatry page emphasizes the fact that you can often see a psychiatrist in three to five days using their services and how their providers are available via phone or email in between sessions. ******** ******. Content is reviewed before publication and upon substantial updates. He stated he would transfer me to billing. If you think you need to cancel a membership because you have lost access to your online account, not so fast! As someone who uses telehealth therapy often, I felt willing to open up because I didnt feel like I was using a service run by a massive corporation. Regards, Anyone have experience working with Thriveworks? : r/socialwork - Reddit When we started the counseling I was told my insurance would be billed. Complaints for Thriveworks Solutions, LLC - Better Business Bureau How absolutely disgusting and borderline unethical treatment of the people these services are intended for. When I called in they state that they have a plan they offer for 99 per session but never told me that up front. Thriveworks has been deceiving in their billing procedures. Thriveworks offers a network of therapists and counselors that do Saturday's but their business model is a little gross charging a 100 dollars to have access to the counseling and then pay the visit fee as well. In January. Therapy Scam - Thriveworks : r/Scams - Reddit As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. We were then told we needed to submit a letter from the doctor showing the dates she had been admitted and discharged and it needed to be submitted from her email address. DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. They wouldnt accept the proof of their system not working and when I asked what I could provide for proof of her death without the death certificate they didnt have any options for me. Even Thriveworks' cancellation policy is more accommodating than most, giving you 23.5 hours . Specifically, we evaluated each company on the following factors: website usability, the sign-up and therapist matching processes, therapist qualifications, types of therapy offered, the service's quality of care, client-therapist communication options, session length, subscription offerings, client privacy protections, average cost and value for money, whether it accepts insurance, how easy it is to change therapists, overall user satisfaction, and the likelihood that clients would recommend them. She is a licensed social worker with clinical experience in community mental health. Has anyone used them or know of a therapist that does weekends? Finally, to stop the harassment we paid the balance, despite it being incorrect. I was unavailable, so I responded via email. We have confirmed with our support team that they have refunded any overcharged membership fees, as well as reached out to let you know and assist further if needed. Our priority is for our clients to have a positive experience from start to finish and we would like to make this right. I can only assume the charges go back to July 2021, when changed my insurance information.I immediately called back to speak with someone. Thriveworks Counseling Review 2023: Pros & Cons, Cost, & Who It's Right For After reading your review, it seems we did not do that. I attended my counseling session and found it to be a good fit so I booked my next session and then called the thriveworks number and spoke with an agent to find out what I would need to pay for my appointments. Furthermore, statistics from the U.S. Department of Health and Human Services indicate that the country would need an additional 7,420 mental health professionals in order for the public to be adequately served. We believe this issue to be resolved but encourage the client to reach out if we can be of further assistance. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For television viewers wanting to cut the cord, there are many choices for affordable video streaming services. Working at Thriveworks: 314 Latest Reviews | Indeed.com We can handle everything from diaper services to gym memberships, to gaming or music services. Thriveworks has been deceiving in their billing procedures. They also wont speak to me about the other persons account for privacy purposes. Thriveworks is currently working towards complete Accessibility of this website. Simply contact us. How to cancel your membership in 3 steps: Log in to DoNotPay and search for the Manage Subscriptions product. Most of [the issues Thriveworks manages] should be able to be addressed via online therapy, says our subject matter expert, Hannah Owens, LMSW. Whether you prefer in-person or online sessions, Thriveworks can meet your needs in an ever-changing mental health care environment. which were $130 after insurance, I called on 4/13/22 to cancel my membership and told them to take my credit card information off . Hi there - we're sorry to hear about the billing issues! It is so valuable to be able to choose a therapy setting that works best for you. Went online and read multiple reviews about how they attempt to make unauthorized charges on people's credit cards. These shortages make finding a therapist difficult. Thriveworks did not transfer the accounts correctly and requested payment for all previous appointments, already paid under my insurance plan. If you choose the in-person option, the sign-up process is identical. Yes. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. With us, you'll save up to 30%* off on the highest-quality products. It can help you or your family deal with trauma, grief, depression, family and relationship problems, or other concerns. Hello- We are so sorry to hear about this issue. In this sense, Thriveworks feels more like a directory of therapists rather than an online therapy company such as Talkspace and BetterHelp, which help match you. We have confirmed that our billing team has reached out to assist further. The companys mission is kind of loftyto help people live happy and successful livesbut it has worked hard to help people find treatment for their mental health conditions online and in-person all over the country. We have confirmed with our billing team that they have refunded any overcharged amount, as well as reached out to ensure that all sessions are processed correctly. Also very alarming! BBB Business Profiles may not be reproduced for sales or promotional purposes. Thriveworks. U Penn. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. Thriveworks Online Therapy Review - Verywell Mind We encourage all clients to leave their feedback so that we can work to make any necessary improvements. If sessions are canceled or rescheduled with less than the required notice, or if a client misses a session, the client agrees to pay a no show fee (insurance will not pay for missed appointments). Its also worth noting that the only way to find a therapist comfortable with queer clients is to mark LGBTQIA+ as something you need help with, which I found problematic because it suggests that queerness is a source of negativity in my life. Hello- We have taken the following action to address this complaint and resolve this issue. Choosing a therapist on Thriveworks is a bit of a shot in the dark because there is no matching process or intake questionnaire. delivered straight to your inbox. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. I was charged a membership fee I only agreed to if the features, services and app that they told me we would get upon being a member. We'd love a chance to make things right. The next day I received another email from a different representative from billing, giving me a totally different reason for the charges. I cancelled her upcoming appointment over a week before the date of her next appointment. On 2/8 my account was charged a $99 cancellation fee as I was paying for my daughter's counseling sessions so my financial information was on file. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. You only need to provide us with a little bit of information, and we will handle the rest! When you enter the Thriveworks homepage, you immediately see a button to book a session.