Airbnb banned me because I used to live in Russia. Sean still has a lot to do with staff training. So I would like these issues resolved that would make my life a lot easier. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Its just not working but the company wont listen . Sarah graduated from Newcastle University with a BA(Hons) in History. British Airways CEO Sean Doyle Sets Out Vision For The Airline The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. British Airways is the flag carrier of the United Kingdom and is based in London. British Airways CEO and key executive team | Craft.co I am loyal to BA, but agree with all the comments above that his words need to be backed with highly visible action. Contact over 250M professionals instantly by email or phone. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. Forget it Sean are you serious??? Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. In 2012 Marco took the responsibility first as Sales & Distribution Director and then as Chief Strategy & Network Officer at Alitalia. Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. Let us know your thoughts in the comments below. There is no element of luxury or premium to most of the meals. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I agree that BA need to take a big step up with the overall package they present. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. # Call Centres C-19 being used as an excuse Im afraid. Its a nice to have for me as I think there are more pressing issues. Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. BA has a mountain to climb, Better posting on BAs Facebook page. I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. The loyalty has gone completely. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. Here's more information about the Elliott Responsiveness Ratings. If there are any positives to come from the past year, one of them is our ability to innovate. British Airways Management Team | Org Chart - RocketReach IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. So we were not expecting much from last nights flight but when we were asked whether we wanted the beef or cheese panini for dinner, we knew BA had sunk to rock bottom! Soon there will be less of them as they wet lease more and more as the post covid world reopens. I flew with Emirates outbound to Dubai, and inbound with BA. The British Airways management team includes Sean Doyle (CEO British Airways), Mark Loch (Chief Product Officer), and Rebecca Napier (Executive Director Board of Directors) . # Cost of flights. Oddly I didnt get an email and I have been a loyal client for 30 years. Theyll take a while but they do get back to you eventually. You have the low cost model trying to be sold as premium and failing. Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). Club Kitchen virtually empty after 20 mins into flight observed. We recently took a 4 hour delayed flight in Club to Nairobi. He has undertaken various financial, strategy, and alliance roles. In spite of all of this, yes it still has to do much better. Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. Mr Doyle clearly doesnt have a grasp of just how infuriating listening to prerecorded messages for 10 hours in an attempt to make a booking using a future travel voucher can be. Another hour on hold to get it corrected and then they still get it wrong. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. The loss of most of the long-standing members of staff may be great for the cost base but the current cohort just dont understand the importance of giving great service. Why did the senior cabin manager allow that to happen.? They are still hiding behind the covid nonsense an an excuse not to provide a full service. Sean Doyle (businessman) - Wikipedia This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. Companies don't like to give your money back especially if it's a fee. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. If all you have is young inexperienced overworked underpaid unmotivated staff that no longer see the job as a career. I sincerely hope his trip back will be better! We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Emails were not answered and I only managed to change the flights by getting through on the chat. One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. over 7K for 2 people. Absolutely loved visiting the cities of Charleston, A quick look at my @airfrance flight from Dubai to, New review of @klm latest business class seat only, If you havent been to Oman its time to visit, On the blog today you can read the full preview of, This beautiful hotel is on a natural island in Abu, Todays review is the new Hilton Dubai Palm Jume, Saturdays review will be @flydubai B737MAX from, A quick tour around the beautiful @waldorfastoriar, Absolutely loved my time in Ras Al Khaimah. Eversource Gas says I have a leak. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . Our executive contacts are responsive, as long as you are polite. 3. On our last Club flight back from Atlanta in November 2021 breakfast was appalling for me! Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. Sean Doyle Chief Executive Officer British Airways By email only to: Seanl.Doyle@ba.com Dear Sean, This weekend GMB members working in T5 have been spat at, have told disabled customers they have to sleep in the airport, have watched as families put their babies to sleep on luggage and have been subjected to homophobic abuse. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. If you need help with any problem,please contact us through this form. If this year doesnt go well we will be choosing another airline. Search over 700 Every time I fly with BA these days I question why but theyve got me cornered by status and vouchers. Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals Obviously frequent fliers with BA loyalty have had a really bad time during the pandemic. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. One poor family had 7 pieces of luggage. Take a look at Emirates new premium economy ! She was also chairman of BA CityFlyer. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! My flights back to LHR are now only 5 hours however, CW has been replaced by CE so sitting in an economy seat with no TV or in seat entertainment, a very poor meal service and terrible overall service has meant that I have switched to airlines which offer a proper service. How long should it suffer? Im not paying a premium for a seat I may not get! Penny pinching at Club level is not good. She joined the airline in 1992. I havent heard of anyone who received them without either a very long wait or having to chase more than once. LONDON - Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. My Whirlpool stove is defective again. Sean Liam Doyle is Chairman/CEO at British Airways PLC. I have read all of the above and would like to offer a counter-balance. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Effortless, graceful and personal service that makes flying a delight. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Gerente de Lnea The meal was sub standard pub grub. The son of a policeman, Sean Doyle grew up in Youghal, Co Cork. address is se****[emailprotected], Sean Doyle's business email We can help. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. at Whereas BA is switching to a new phone system. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. I cant see them ever being premium again and will only fly with them if their prices arent premium. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. Website for British Airways Executive Club, All directors of British Airways Holidays Limited, Website for British Airways Holidays Limited, British Airways (European Operations At Gatwick) Limited, Website for British Airways Lost Baggage Tracing, British Airways Welfare And Benevolent Fund Financial Information, All directors of British Airways Associated Companies Limited, All directors of British Airways Iberia Limited, British Airways Pension Investment Management Ltd, All directors of British Airways Maintenance Cardiff Limited, Website for British Airways Maintenance Cardiff Limited, All directors of British Airways 777 Leasing Limited, Website for British Airways 777 Leasing Limited, All directors of British Airways Pension Trustees Limited, Website for British Airways Pension Trustees Limited, British Airways Financial Services Limited, All directors of British Airways Financial Services Limited, British Airways Interior Engineering Limited, All directors of British Airways Interior Engineering Limited, Website for British Airways Interior Engineering Limited, British Airways Pension Aps Nominees Limited, All directors of British Airways Pension Aps Nominees Limited, Website for British Airways Pension Aps Nominees Limited, British Airways Engineering Services Limited, All directors of British Airways Engineering Services Limited, British Airways 25 Year Club Benevolent Fund Financial Information, British Airways Pension Trustee (no. The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course. Find accurate personal and work emails for over 250M professionals. Making remote or global hires? Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. Yes the double tier points offer has been a bit of a disaster. Forbes contributor. Fernando Candela became IAGs chief transformation officer in October 2020. Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. Remember the days when you got a starter and a side salad? Adam worked in Operations and Airport Customer Services at BA before moving to Commercial, he was part of the team that started ba.com and held several other key positions including Head of Call Centres, Head of UK Leisure Sales and Head of Revenue Management. I also agree that Sean Doyle is decent. BA are holding millions of our cancelled Avios point bookings and tax money. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. Crying children with their toys in the cases. Spent an un, Thought @etihad was impressive in business class f, The stunning adults only Sunset Pool at the @waldo, Final early morning beach visit @movenpickalmarjan, Breakfast influencer style with a floating scrumpt, A stunning night at @sonara_camp in Ras Al Khaimah, First time on @klm long haul and lucked out with a, Travel companies, luggage, travel tech & apps, Virgin Atlantic and Virgin Atlantic Flying Club, The call centre wait times and social media. at The decision to allocate positions in rotating groups and not experience has been commercial suicide. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. Waste of time. Their smiles and their enthusiasm to get back to doing what they do best, serving you, is very real. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. at Wow! There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? It has had to deal with the most restrictive and ever changing travel regulations. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. Heres what to do. For a while the standard excuse especially on 747 and 777 was to blame Boeing. Sean Doyle - CEO British Airways - British Airways | LinkedIn Wow! British Airways abbreviated my vacation what am I owed? The key to me at the moment is the onboard service. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. While BA has a chat system its not working half the time and limited on what they can do. I asked for a Jack Daniels and ginger ale that wasnt available. This was really unpleasant for me and anyone nearby. British Airways CEO Sean Doyle shakes up executive team amid struggles Ive Gold status and like you, Ive stayed loyal and forgiven a lot of bad practice in the name of Covid (including warm white wine in a paper coffee cup travelling first from Barbados). Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. Be glad when Ive used all my 241s and avios so I cut cut more ties to BA. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. We publish the names and emails of customer service managers. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. It should have been able to do it automatically. In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing.