Visit our Frequently Asked Questions. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. I will have travellers checks to cover my account. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. If you choose, continue the journey into the Yukon on your Alaska cruisetour. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Cash Advance: Cash advances are available at the Guest Services. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Onboard Credit is spending money for you to use to purchase products or services while onboard. The charges are subject to change without notice. Make the Most of Onboard Credit | Holland America Line Please log in to purchase your shore excursions. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Follow in the wake of great adventurers in a colorful new world. I never knew this. The final amount billed may take up to 24-hours following disembarkation. LauraS its most convenient for you, 24/7. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. For 21+ day voyages (excluding Grand Rest assured that your passport will be fully secured by our staff. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Or please visit royalwed.com. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic I've had rental car companies put holds of $300-$500 on my credit card. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Special life jackets are available for children and infants. Guess we're just lucky. of people and the oceans we sail upon. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. It is not a deposit, it is a hold on your credit that is available. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. OK, I'm convinced on beverage card and donating any overage to the crew. the vessel leaves. Cruise lines are no different. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Started August 27, 2021, By Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. 19952023, The Independent Traveler, Inc. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. All other questions and concerns regarding air arrangements should be directed to your travel advisor. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Holland America Local sales taxes are applied where required. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. And I have been successful with just putting gambling money on room account and then cashing out at casino. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Together we can make a tremendous difference! Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. The password will need to be disclosed to the youth staff upon pick up of the child. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. A password will be selected by the parent/guardian of the child. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. :). A 3% service fee will be added to your onboard account for all cash advances. With Carnival, they held $70X4 adults and $70X2 kids. In Australia, call us toll free at 1-800-260-639. Not so much for currency conversion but because it is a done deal. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. You will have just 1 receipt showing up on your shipboard account. Beach Towels to take ashore will be available upon arrival at the Gangway. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. 2. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Theres never a dull moment on your Holland America Line cruises. Printable luggage tags are available at the Online Check-In start page. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Motion sickness medications are available for purchase onboard. Holland America Line assumes no responsibility for the items listed above. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Made-to-order entres and casual dinner in the Lido. Please contact the ships Medical Center for any medication requiring refrigeration. Cash is accepted in our casinos. Having said that, remember that rules do change by ship and also some ships are stricter than others. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Appointments are strongly suggested, particularly for Dressy Nights. Onboard Credit All onboard purchases and services are charged to your account by using your stateroom keycard. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. For folks who can't cover this much hold, a cash deposit of less money can be used. And it cant be redeemed for cash. Table number and table size are on request only, and will be assigned by the Maitre d' on board. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. You will be able to leave a comment after signing in, By Onboard Credit can be applied to Shore Excursions, Beverages, Items from The WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Additionally, you can call the ship directly from the shore. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. It also saves you from checking a bunch of charges on your on board account. Some clearances will require face to face inspections, details will be communicated to you onboard. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Safety: For 140 years, the safety and security of our guests has been our highest priority. Or let it continue, as you disembark from the ship and journey inland. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Our activities to protect the environment have not gone unnoticed. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. But it will work for me.. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. No, the cash deposit is the same as the credit card deposit. Must Book By Mon, Feb For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Cash deposits can be made on the last day of the cruise. Hours are from 6:00am until 9:00pm. This could result in legal proceedings. Holland America Cruise Deals - Free Upgrades Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. This will help prevent delays in obtaining pre-authorization on board. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Is this essentially correct or am I missing something? The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st I don't have to hope that they credit it to the right place. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. The minimum age to participate in Club HAL is three years. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Vaccination requirements change frequently. You will claim your luggage when you arrive at your final airport destination. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. The issue is with the hold and the amount they want to hold. No more waiting for printed cruise documents. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide.
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