I would like to warm people to avoid buying tickets through Vivid Seats. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. I never received my tickets but was charged for them. Vivid Seats ranks 25thamong Ticketssites. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. We absolutely value your feedback and apologize for the stress this may have caused you. You advised that you arrived at 7:50 PM. Takes no accountability for a time glitch that had us go to a show at the wrong time. I expect to pay the normal service fees, but not what you charged me for the tickets. I will not be using this company again and will never refer a soul. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Its not final unless I had the tickets available which I didnt. Who Sets the Price on Vivid Seats? - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. It told me the section of the tickets but not the exact seat numbers. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Angel P helped me out. Received a correct order confirmation but when the tickets came in they moved me to a different section. I never used them before but I know many people who have. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. 5.5 Total Score. Find out how we combat fake reviews. The insurance was $65.82. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. The buyer is responsible for these costs. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Vivid Seats ranks 30th among Tickets sites. This review was chosen algorithmically as the most valued customer feedback. Unsubscribe at any time. Yes. Vivid Seats. No refund offered!! Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I bought 3 with the insurance. Contact Customer Service | Vivid Seats Nothing arrived. 3 for $533.58. I simply want a partial refund because I feel that is fair. Read more Comments: 0 We could not access or find on Ticketmaster and vivid customer dis-service. Refunds can only be granted in the event a show is cancelled. The issue was they didnt have the tickets, but had 2 close by. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. All Rights Reserved. They simply dont care. These people are thieves and liars. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. A link has directed you to this review. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are absolutely sorry to hear what you experience. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! She says no digital. I want my $1,500 back in my bank account. Desired outcome: I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent I do expect a responce and an apology for this overcharge. Ticket Listing Information 9. says they have a no refund policy unless the event is cancelled. WRITE REVIEW. We're serious about getting you to the live events that you love. Its not right that they say they have no control over the seller. I will never ever purchase from Vivid seats again. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Credit care company is stating they rejected my dispute because all sales are final. One arrived by mail with a "Lot 16" other was delivered electronically. He reassured me of any concerns I had and was very patient with me. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Especially since Vivid. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Thank you. Could never get the tickets. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. We invite you to reach out to our online support team by social media. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. They refunded, but I am out 2 nights for the hotel. Enjoy reading our tips and recommendations. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. So, Vivid seats charged an additional $196. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. The latest review was 2 months ago. No issues at all, would use them again. only our *Volume Resellers* are allowed to re-sell tickets. Yes. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. They can see this but they refused to issue a refund. A. These were sold from the originator which means there's no reason they couldn't have been refunded. I purchased tickets well in advance and the tickets weren't cheap. It also assists sellers who have tickets and want to sell them safely. Providing an exceptional buying experience is something we want all of our fans to experience. Vivid seats are scammers. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. This complaint was posted by a verified customer. . On 02/16/2023, I bought two concert tickets. So I have no tickets and am out $600. I called 2 seconds after I saw the $960 total. First received an e-mail asking me to call because there was an issue. How has everyone's experience been with Vivid Seats? : r/phish - reddit So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia We were also told that the tickets would show up within 48 hours on the event. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Group tickets DO NOT need to have electronic tickets. 2023 Trustpilot, Inc. All rights reserved. Eugene was very helpful with my questions. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I've had the same issue though my costs aren't that high. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. I someone needs to hold ticket brokers responsible. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats Review: Is it Legit, Reliable or a Scam? If you have any additional questions, we encourage you to reach out to our online support team on social media. Kept telling me same blurb about it was my fault, not his, no refund, etc. I had a great experience. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Vivid Seats | Event Tickets - Apps on Google Play As of Oct. 13th 6:38 pm I am unable to access my tickets. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. We understand it's frustrating when events are postponed. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Paid over $300 to an event that was postponed minutes before it was scheduled. Vivid Seats Culture | Comparably I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. The request was put in minutes before. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Below is a collection of reviews and ratings pulled for your easy reference. I will always use vivid seats when getting my tickets. A. Amalia G. Today. VIVID SEATS LLC. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We value your privacy. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com BS. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I do expect a responce and an apology for this overcharge. Service 254 Value 245 Shipping 164 I was going to the AFC championship game and bought a parking pass from Vivid Seats. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Then the day of the event I got an email cancelling my ticket. Agreed! Explain your situation and why you wish to receive a refund. Vivid Seats gets you the best seats in the house | CNN Underscored It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Just another company who still made money over COVID. Well start sending you the news you need delivered straight to you. Long story short the ticket transfer did not go smoothly. I was unsure on how this all worked. This Yelper's account has been closed. Do I need to print these tickets? I bought 2 tickets to Super bowl for my 11 year old son. Patient, reassuring, and kind -- why I will use this entity again! None of the options worked for us NEVER will I use this company again. Ultimately, hung up on me. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. This is absurd! It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. We spent $700 and had our experience ruined for really no good reason. It is a safe and secure process. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Full refund and apology for lack of ticket delivery. He was very polite, professional, kind, and made the process very easy! I have read many many complaints about the 'fake' guarantees. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Was not able to get in with those tickets I paid for. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Recent customer reviews are positive. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. But, what I'm reviewing . We are all set now and appreciate her cheerful assistance. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My tickets were not released until 1 week before the show. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. The staff are even more amazing. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. But, that won't happen with your company. They refuse to give a refund due to sending the tickets prior to showtime. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I just want the Tickets I spent over 2 thousand of my hard earned money on. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . 3 for $533.58. We launched @recap.email and legal webhooks. I have put in calls, live chats and emailed customer support. Desired outcome: Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Then allows the seller to change the date to the day of the event. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Conveniently buy and. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Over 100 million tickets sold. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Business Profile for Vivid Seats LLC - Better Business Bureau I feel that you overcharged me. We understand how this may be upsetting for you. I called before the event and after. Tickets were electronic via phone. I had listened to his show on the radio (and bought many of his books) for many years. In one order, my tickets arrived via email within an hour or so. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. In my eyes I trully beleive you are a rip off company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. and go to stub hub and . After all, I selected that I wanted "2" tickets not "1". I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. It is never our intention to make our fans feel this way. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Leave the paper at home! The Insurance is not included. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. That is a lie. Vivid Seats Reviews | Shopper Approved Products used:Tickets for an upcoming football game. The market price provided by Vivid was over $500 per ticket. Vivid Seats. Just go through Ticketmaster or the event website directly. These people are thieves and liars. Finally got my tickets and had a great time speaking to the very helpful gentleman. 5 Weeks later changed their policy!!! One can only hope these ticket monopolies will be better regulated in the near future. Claim your listing for free to respond to reviews, update your profile and manage your listing. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. My credit card was charged $328.30 that day. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. is vivid seats legit - Tecdud.com You can count on usas our fans already know. He was very knowledgeable and courteous. With 30 mins. Support : Vivid Seats Customer Support Don't EVER use vivid seats for any purchases. The company was founded in 2001. Read full review of Vivid Seats and 1 comment. I suggest never doing business with them. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. From over pricing. greenthumb47 , 2022-08-02. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Vivid Seats Reviews - vividseats.com - Review Centre No. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Do not use Vividseats!! Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I had an expensive ticket to the Garrison Keillor show at Red Rocks. 2,266 Reviews of Vividseats.com - Sitejabber FAQ. The request was put. Thank you, you have successfully subscribed to our newsletter! The 21st was spent on the phone trying to aquire our tickets. Vivid Seats Culture At a Glance. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Working at Vivid Seats: 108 Reviews | Indeed.com Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! We use dedicated people and clever technology to safeguard our platform. I complained and they advised these were upgrade tickets and no refund would be issued. With the plethora of ticket resell sites, this is one to avoid. I was told that I should have known that by this note that was listed: xfer Piggyback. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Unsubscribe easily. Chicago, IL 60606-0606. From over pricing. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Address: 111 N. Canal Street. From A to Z, Vivid Seats customer service is fantastic. Day of game they said only had 2 tickets available and sold my other 4. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. I ordered premium tickets for the orchestra section. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Share your photos and videos with others to prove the truth of your words. Vivid Seats - Fraudulent agreement / promises made for a full refund On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. So I quickly attempted to purchase another ticket. Vivid seats sucks. Heads up. When the tickets never came, I contacted Vivid repeatedly. I highly recommend purchasing tickets from a verified seller on Vivid Seats. For 2 and now the event is selling them for 25$$$!!! It was smooth and I didn't have to do all re-ordering process again. I specifically chose a section my whole group is in.