Seller changed his or her . If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. So posh approves the return but give me only 2 business days to ship it back. like when your normally sharing your closet, it automatically refreshes to the next item. Select Edit to edit an address or select Add Address to enter a new address. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Did you use the label they sent? There was no alteration or deception in the sale of the dress. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. Bottom linebe professional. Create an account to follow your favorite communities and start taking part in conversations. Why would you sell it to me if you have no intention of shipping. This baffles me. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Happened to me too. Credit: The Focal Project / Flickr. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . How long is a Poshmark bid good for? She recently sent me an offer for her other jacket listed. and I am in Illinois. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. Seems logical to me. Why is this happening? This would AUTOMATICALLY increase the number of sellers. TRYING TO GET MORE FOLLOWERS. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! She immediately dropped the case and I was paid out with no delay. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. Outcomes are typically return approved, denied, or funds released to both parties. Ships from United States. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Disclosure: This post contains affiliate links. Sometimes sellers (including me) make mistakes. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! If there are any flaws present, photograph them close up and describe the flaw in your listing description. I don't use PM so I'm asking this question out of curiosity. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. After two days at a jewelry store, it was fixed. Poshmark allows four pictures, but sometimes employees will ask for more. I received the wrong item from a seller in the mail yesterday. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. I'm screwed because I was banking on wearing it to a themed party next week. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Ive made over $77,000 selling clothes on Poshmark. All returns must be shipped back within 5 days of approval to be eligible for a refund. Introducing Posh Ambassador II: A New PA Level, Poshmark Canada Turns Three, a Report by Poshmark, Poshmark Canada Turns Two, a Report by Poshmark, Poshmark Canada Turns One, a Report by Poshmark. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. 286. Box 641165, Beverly Hills Fl 34464. I received something from Poshmark that I did not order. I was just wandering if theyd credit the shipping I paid to get the item in the first place. Same thing happened to me! @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Posh makes you return EVERYTHING in a bundle sale. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. I am going through that now unfortunately. Thanks in advance If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Sure. As well as two other resellers I know. The Posh buyer accepted the order as well. I'm a San Franciscan trying to stay true to frugal living in my native city. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. If youre not actually in the wrong, try to avoid apologizing. I would like to return an item purchased on Poshmark please help with this proce. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. At this point I dont care if I get them or not, Id just like a refund. They care whether or not you have the item they are searching for. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. Select My Sales. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). A cancellation occurs before the item is shipped out. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. There will be times when you hear a buyers reasons and you dont know how Poshmark will rule. It is incorrect by $35000. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Type what you want to say and click send! For this reason shopping on Poshmark is very hit or miss. Posh said just keep the blouse and refunded me. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Also, if youre selling as a business, youll want to keep up a professional image of your business. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. This scam usually targets sellers with high-end or designer closets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I messaged them over 10 times now. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. If you like all the other items, don't open a case! Select Comment on Case. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. I am a Poshmark Ambassador II. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. A disturbing experience made me question whether this wildly popular shopping website is really safe. Hayley Peterson. Reason #3. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. I want to send the correct one to the buyer but will wait for the return first. Click on your profile picture to reveal the dropdown menu. First, try not to worry or get too worked up about it. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. The item is different than the stock photo used. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Please let me know @annabelle343 if the candle will be sent, then ill return this. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. The dress is big on the breast but the size zipper does not close correctly. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. Here is an example of a case that was denied due to sizing issues. Case: The item is a different color from the pictures. Thank you! The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. This new sort order is simply not working for many of you. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I opened a case, they sent the seller a new label to send the correct item. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Like this post? Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Theres an exception for situations like this - posh can send a label to switch out for the correct item. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Press question mark to learn the rest of the keyboard shortcuts. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. No not at all, the candle is sitting on my dining room table Lol. Once you share an item to a specific user, it is automatically added to their Bundle. They're completely off. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. I communicated that I wanted my item back and take the accidental refund back. Sometimes sellers (including me) make mistakes. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. 1. Undisclosed wear or damage (no matter how small it is). Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. The listing will automatically open and your cursor will be dropped into a comment box. You could also state that you have a video of the condition and packaging the item. I must've gotten a little confused in the process and sent a size Large instead of the XL. On the share window, select one of the users shown or search for a specific user and select their name. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. #2. The buyer can screenshot negative comments and publicize any bad behavior. Either way, make your decision and stick with it so back and forth communication remains consistent. I reached out via messaging and haven't gotten a reply. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not understanding why that keeps occurring. Or is it just dropping it into the blue mail boxes they have? After all, cases happen to the best of us! Select the order. It's faster than emailing customer service. how did you ship back? HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! The more you sell, the higher your odds areits as simple as that. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Select your profile picture at the top-right of the page. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). I need poshmark to resend me mailing labels on items that were accidentally sent. In all of the cases Ive had opened against me, only four have resulted in a return. Sent the wrong item. If you accidentally ship an order to the wrong person you can report the problem directly through your account. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Here is my theory. Otherwise, all sales are final. I teach others how to make money on the app while skipping YEARS of trial-and-error. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Press J to jump to the feed. Where can I find out whats going on? Does it expire at some point? On the web Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. You must log in or register to reply here. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. I was trying to contact a seller with the same issue and it posted here, apologies! So posh approves the return but give me only 2 business days to ship it back. I love the new search field !! I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. Treat your customer the way you would want to be treated. Utilizing Poshmarks video feature is another great way to prove the condition of your item. The buyer found the item cheaper elsewhere. Open a case! Still reply and provide that policy for the Poshmark employee to note. Tagged: Poshmark, thrifting & reselling 3. It may not display this or other websites correctly. You can always re-list the item on Poshmark! Select Comment on Case. The seller on Poshmark mailed my package to the wrong address and usps is sending. Take a deep breath (or two or three) and collect yourself. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. This activity is strictly prohibited on Poshmark for essential items. They are even lower at their discount stores. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. I hope this makes sense. I am so sorry. You can offer discounts to people who like your items. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. It could go in the buyers favor or the sellers favor. Rest assured that they'll be able to help you. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Please a lot of us depend on this income to survive. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. Response: The item was photographed in natural light and accurately reflects the color of the item. Good 5 star experience. Per Poshmark policy, items cannot be returned because they dont fit. If you check out Macys, Belk, Nordstrom etc. Hi. Ive only received them lol. SMDH. Fast delivery, full service customer support. My sales have recently dropped way off just like they did in Feb when you changed how search was done. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Welcome to #thePoshLife, a blog by Poshmark! I feel that posh has been banking on new sellers to grow. I immediately used their online process for indicating that I received the. If not, you can open a counter case. They said I didn't respond, but I did, with narrative and photos . Press question mark to learn the rest of the keyboard shortcuts. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. Thanks for being here anyhow! Examples of seller errors: Sent the wrong size. Share tips and tricks, make new PFFs, and banter about. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. . However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. Please comment below to share feedback. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. Returns are a part of selling. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, the ones that supply services are at least seeing some growth. nexxus hair gel discontinued, bryan reynolds parents, michael scanlon obituary,